Wakefield Museums and Castles

This tour is generally not suitable for young children and babies (under 5s). 
Children and babies cannot be carried up or down the steps due to the risk of falling.

Unfortunately this tour is not accessible for blind / partially sighted visitors or wheelchair users. This is due to the low light levels, uneven ground and 44 steep historic steps down into the dungeon. 

Alternatively, we offer Castle Explorer Tours every Friday, Saturday and Sunday at 2pm. These are fully level access and accessible for all. You can book these in advance online or at the Pontefract Castle Gift Shop.
 
Dogs and assistance animals cannot be allowed into the dungeon because of the steep steps.
The conditions in the dungeon are often damp and dark. This may make the tour uncomfortable for visitors with sensory hypersensitivities.

Meet at the Gift Shop inside the Visitor Centre 5 minutes before your tour starts.

This tour involves going underground using steep steps. The dungeon floor is uneven. Sensible footwear is strongly recommended.

Tours last around 45 minutes.

Generally, tickets are non-refundable. If we cancel the tour, your tickets will be refunded in this case.

Dogs are not allowed on the tour.

Filming or photography of our staff is not allowed. 

Pontefract Castle car park is located on Beech Hill. This is a short distance from the castle entrance - a walk of around 5 minutes. The car park post code is WF8 2JF.

Online bookings enquiries: Call 01924 302700 and leave a message. This number is monitored during office hours: Monday to Friday, 9 to 4. (It is not monitored at weekends and on bank holidays)

General visit and on-the-day enquiries: Contact the Pontefract Castle Gift Shop on 01977 723440 and leave a message. This number is monitored Tuesday to Sunday, 10 to 4.
You can also email us at castles@wakefield.gov.uk. Please note this email address is only monitored during office hours.