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Wakefield Museums and Castles
Access information at Wakefield Museum
About
Wakefield Museum is committed to being accessible for everyone. Here you can find information about accessible facilities and resources across our site.
We’re really proud to have been shortlisted for Best Accessible Museum in the 2024 Kids in Museums Family Friendly Museum Award.
We look forward to seeing you soon!
Core information
Contact us
You can contact us in advance of your visit with any questions. You can email us at museums@wakefield.gov.uk and we will get back to you during office hours. These are Monday to Friday, 9am to 5pm.
You can also ring Wakefield Museum on 01924 302104. We will usually pick up the phone during our normal opening hours.
If we cannot pick up the phone, please leave a message with your name and contact number and we will ring you back.
Accessible parking
There are two locations for Blue Badge parking beside the Wakefield One building:
- There is space for up to four cars on Burton Street, on the left-hand side at the start of the road (it is one way). Use What3Words code feeds.gown.boxing for the exact location.
- There is an additional Blue Badge space for one car on the short one-way street left off Cliffe Lane. Use What3Words code summer.trace.locate for the exact location.
The next nearest Blue Badge parking is at the Merchant Gate car park. It is a short two-minute step-free route from there to Wakefield Museum, including a slight incline. Wheelchairs and pushchairs will be able to access this route. The Merchant Gate car park costs 90p per hour, for up to 5 hours.
Toilets and baby changing
Wakefield Museum is on the lower ground floor of the Wakefield One building. Public toilets, including accessible toilets, can be found on the floor above the Museum. They can be accessed via a lift or stairs. The accessible toilets do not need a radar key.
Baby changing facilities are available in the accessible toilets.
There are also toilets and accessible toilets for customers of Create Café, which is opposite Wakefield Museum in the Wakefield One building.
We also have spare nappies, wipes and sanitary products if you are caught short! Our friendly staff will be happy to help you.
Wakefield Museum is a breastfeeding-friendly location. You are welcome to breastfeed your baby here.
We unfortunately do not have Changing Places facilities. The nearest changing place facility is in Trinity Walk shopping centre, Market Walk, WF1 1QR, which is 0.6 miles away.
Assistance
Our staff are happy to help you with anything you might need. Our staff wear a black uniform. They are called Visitor Experience Assistants.
There will always be a Visitor Experience Assistant near the Welcome Space. This is the first area you enter when arriving at Wakefield Museum.
Most staff have attended Makaton Awareness training, Visual Impairment training, Sighted Guided training and Autism Awareness training.
We sometimes have volunteers on site. Our volunteers wear a green uniform. You can also ask them for help or with any questions.
Find out more
Contact information
Wakefield Museum, Wakefield One, Burton Street, Wakefield WF1 2EB