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Wakefield Museums and Castles
Access information at Pontefract Museum
About
Pontefract Museum is committed to being accessible for everyone. Here you can find information about accessible facilities and resources across our site. This will help you plan your visit.
We look forward to seeing you soon!
Core information
Contact us
You can contact us in advance of your visit with any questions. You can email us at museums@wakefield.gov.uk and we will get back to you during office hours. These are Monday to Friday, 9am to 5pm.
You can also ring Pontefract Museum on 01977 722740. We will usually pick up the phone during our normal opening hours.
If we cannot pick up the phone, please leave a message with your name and contact number and we will ring you back.
Accessible parking
The nearest accessible parking is in the Stuart Road car park (used for Morrisons and Tesco), WF8 4PQ.
It has a maximum stay of 4 hours. There are 15 disabled spaces here.
It costs £2.60 for up to 4 hours.
This car park is 0.3 miles from Pontefract Museum.
Toilets and baby changing
There is an accessible toilet and baby changing facility inside the museum. The accessible toilet is along the corridor connecting the entrance foyer and the Glass Room. You do not need a radar key to access this.
There are additional toilets towards the back of the museum. You can reach these by going through the temporary exhibition gallery.
Pontefract Museum is a breastfeeding-friendly location. You can breastfeed your baby anywhere on site.
We do not have changing places facilities.
The nearest changing places toilet can be found at Junction 32 Outlet Shopping Village, WF10 4FR, 2 miles away.
Assistance
Our staff are happy to help you with anything you might need. Our staff wear a black uniform. They are called Visitor Experience Assistants.
There will always be a Visitor Experience Assistant near the Welcome Desk in the museum foyer. This is the first area you enter when arriving at Pontefract Museum.
Most staff have attended Makaton Awareness training, Visual Impairment training, Sighted Guided training and Autism Awareness training.
We sometimes have volunteers on site. Our volunteers wear a green uniform. You can also ask them for help or with any questions.