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Pontefract Castle is committed to being accessible and welcoming for everyone.
Here you can find information about accessible facilities and resources across our site. This will help you plan your visit.
We look forward to seeing you soon!
You can contact us in advance of your visit with any questions. You can email us at castles@wakefield.gov.uk and we will get back to you during office hours. These are Monday to Friday, 9am to 5pm.
Call 01977 723440 to talk to a member of staff at the Visitor Centre. The Visitor Centre is open Tuesday to Sunday, 10am to 4pm. We can usually pick up the phone during opening hours.
Please leave us a message with your contact number if we cannot pick up at the time.
We have two disabled parking bays on Castle Chain, at the front of the Castle. Please use WF8 1QH in your sat nav to reach these.
Our car drop-off point is in the same place as the disabled parking bays. This will give you easy, level access to the Castle entrance.
Our coach drop-off point is located opposite the main car park. Use WF8 2JF in your sat nav for the coach drop-off point.
There is a coach parking space on North Baileygate. It is between the castle car park and All Saints church. Please note this section is one way, with access from Southgate only.
Our main car park is at WF8 2JF. The path leading from here to the Castle site is step-free, but it is cobbled and uneven in places. It is 122m from the main car park to the site with a 1 in 13 gradient.
An accessible toilet and baby changing space is available in the Visitor Centre entrance. These toilets are open until 4pm daily.
The accessible toilet does not require a radar key.
The level access entrance to the toilets is through a set of double doors. These doors are usually kept propped open, except for when it is very rainy or windy.
Unfortunately, we do not have changing places facilities. The nearest changing places toilet can be found at Junction 32 Outlet Shopping Village, WF10 4FR, 2 miles away.
Pontefract Castle is a breastfeeding-friendly location. You are welcome to breastfeed your baby anywhere on site.
Our staff are happy to help you with anything you might need. Our staff wear a black uniform.
There will always be a member of staff inside the Visitor Centre when it is open. The Visitor Centre is open Wednesday to Sunday, 10am to 4pm (October to March).
Most staff have attended Makaton Awareness training, Visual Impairment training, Sighted Guided training and Autism Awareness training.
We often have volunteers on site. Our volunteers wear a green uniform. You can also ask them for help or with any questions.
Pontefract Castle, Castle Chain, Pontefract, West Yorkshire WF8 1QH Car Park: WF8 2JF
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