Website accessibility statement

Accessibility statement for museumsandcastles.wakefield.gov.uk

This accessibility statement applies to museumsandcastles.wakefield.gov.uk

This website is run by Wakefield Council.

We’ve also made the website text as simple as possible to understand. My Computer My Way has advice on making your device easier to use if you have a disability.

If you are looking for access information for our venues, you can find these on each venue's page.

How accessible this website is

We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.

Feedback and contact information

If you need information on this website in a different format such as accessible PDF, large print, easy read, audio recording or braille:

email: museums@wakefield.gov.uk

call: 01924 302700

We’ll consider your request and get back to you in 14 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Wakefield Museums and Castles museums@wakefield.gov.uk

Read tips on contacting organisation about inaccessible websites.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

We have full accessibility guides for each of our venues on their webpages:

You can find contact details for each of our venues on their webpages and in their accessibility guides.

Difficulty with hearing - Typetalk calls welcome

from a textphone dial: 18001 0345 8 503 503
from a telephone dial: 18001 0345 8 503 503

Technical information about this website’s accessibility

Wakefield Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due the non-compliances and exemptions listed below.

Non-accessible content

Non-compliance with the accessibility regulations If we have any current non-compliance issues they will be listed here.

If you find an issue that we not yet identified, please contact us using one of the routes described in the ‘Reporting accessibility problems with this website’ section of this statement.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Third party content

Some of our services include third party content which we have no control over such as documents which are sent to us and uploaded as part of our services. The accessibility regulations do not require us to manage these kinds of content, but if you have a problem with any of the content hosted on this website, please contact us using the methods above and we will try to help.

Video content

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. We also have some existing pre-recorded video content that was published before the 23 September 2020. This content is also exempt from the regulations. All new video content we produce will have appropriate captions, audio descriptions and transcripts as necessary.

Online maps

Our service includes the use of online maps to show certain geographical information. These are not used for navigational purposes and are exempt under the regulations. If you require the information presented in an online map in a different format, please contact us to discuss reasonable adjustments.

Interactive elements

We create some interactive elements in third party applications. We work within those applications to make the content as accessible as possible, however they may be some limitations. If you require the information presented in an interactive element in a different format, please contact us to discuss reasonable adjustments.

Preparation of this accessibility statement

This statement was prepared on 25 September 2025. It was last reviewed on 25 September 2025.

This website is tested every 7 days. The test is carried out by Silktide software. The testing uses semi-automated tool with some checks carried out manually.